The Collected Feedback page gathers all customer feedback collected on Diffly, whether from interviews, internal surveys, or external surveys. This centralized space allows you to efficiently analyze and manage feedback to refine your business strategy.
🛠 Accessing the Collected Feedback Page
To access this page, click on the left sidebar menu, then select the "Collected Feedback" tab. You will arrive at an overview of all collected feedback.
🔎 Navigating and Filtering Feedback
Once on the page, you will see the complete list of collected feedback. To refine your search, use the filters at the top of the page. These filters are directly aligned with your CRM criteria, allowing you to quickly find relevant insights based on your needs (e.g., filtering by deal status, industry, or contact type).
📌 Identifying Unread Feedback
Unread feedback appears in bold and is marked with a red dot to catch your attention.
Once viewed, the feedback loses its bold formatting, and the red dot disappears.
✅ Managing Multiple Feedback Entries at Once
To save time, you can select multiple feedback entries at once and mark them as read with a single click.
Check the feedback entries you want to process.
Click the "Mark as Read" button at the top of the list.
The selected feedback will then be considered read, and the red dot will disappear.
🚀 Why Use the "Collected Feedback" Page?
Centralized customer insights: All your feedback in one place.
Easy tracking: Advanced filters help you quickly find the most relevant insights
Efficient management: Instantly identify unread feedback and apply bulk actions to save time.
💡 Tip: Check this page regularly to ensure you don’t miss any strategic insights and optimize your business decisions!